From time to time we may need to verify that you are the account holder. As these security checks are only ever implemented for your own protection please do not feel embarrassed. We may contact you to verify your order details, the delivery address and where required your identity.
To ensure that your credit, debit or charge card is not being used without your consent and you are over the age of 18, we will validate your name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting our terms and conditions, you consent to such checks being made.
In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be aware that this is done only to confirm your identity. No credit checks are performed, and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
The Whisky Exchange website uses 'session cookies' and cannot work without them being enabled. Unless you tick the box instructing your browser to remember your username and password, these cookies will be deleted when you close your browser. The cookies will capture your first and last names, your email address and your customer ID. This information is needed in order to make your visit simple and more efficient. The Whisky Exchange will never pass any personal information on to any third party.